According to our company policy, our members are allowed to return the merchandise within 7 working days after receival of shipment.  Please make sure you call or email us at giogem@gmail.com and notify us about the return.  Merchandise to be returned must remain brand new, with mouse tags attached, or remain in plastic wrap.  All documents must be returned.  We will not refund shipping and handling charge.  Customer are expect to pay for returning ship rates.  If merchandise is lost during return shipment, clients are responsible for all the lost.  So please make sure you add "Confirmation of Delivery" when you ship the merchandise.
Giogem will not accept returns or exchange under these circumstances:
1. Product received over 7 days.
2. Product, document, package, or tags lost or damaged.
3. Product worn and scratched.
4. Missing invoice documents.
5. Product stated non-returnable during purchase.

Once we receive your notification for returns, we will start processing your refund.  Your payment will be refund to you by check once we receive the returned goods in condition described above.  If you paid by Paypal, we shall return your credit through Paypal system.